31 May Coastal Carts – Success Based on The Ultimate Customer Care
When Coastal Carts CEO Jerry McTear arrived in Southwest Florida, he wanted a business that would not only provide a much-needed service to his customers, but also be a fun and positive experience for everyone involved.
Coastal Carts turned out to be the perfect fit, and the company’s thirty years in the golf and electric personal vehicle industry is a testament to its success.
Many businesses in the area come and go, the main reason being poor management and lack of attention to the needs of their customers. At Coastal Carts, McTear instilled one key mission in our entire team – the company’s success is based on the service and respect we provide for our customers.
“Complete transparency in all of our client interactions and the total dedication of our team are what got us to where we are today,” McTear said. “We have many employees who have been with us from the beginning, and five years is the shortest tenure in our facility.”
After Hurricane Ian hit Southwest Florida in September 2022, Coastal Carts never wavered from our pricing or delivery commitments. We re-opened the following day, powered by generators and a passion to give our customers what they were promised. Even though many on our team were seriously affected by the storm, they showed up to get the job done.
Coastal Carts is a strong business thanks to our return customers, so pleased with their golf cart buying or service experience that they continue to come back, and also tell their friends and neighbors about the company. We deliver customer’s carts throughout Lee, Collier, Charlotte and Hendry Counties, and ship them to all points between Sarasota and Key West. We also have offshore customers in places like the Bahamas, South America and have even shipped carts to the African continent. Having your cart serviced is as easy as a phone call for pick-up and delivery to your home.
We’re proud and grateful for our thirty-plus years in the golf cart business and invite you to visit our showroom in South Fort Myers to see our complete line of premium golf and neighborhood electric vehicles and experience our superior level of customer care personally.